At prolia.ca (the "Website"), we are committed to respecting your privacy.
The Website is operated by Amgen Canada, Inc. (“Amgen”). For details about Amgen’s general privacy practices, click here.
Collection and Use of Personal Information
Site Registration: You do not have to register to visit our Website. However, some of the features and services offered through our Website may require you to register and provide your name, address, phone number, email address, and a password that you select. This registration information is used to provide and otherwise administer the service you requested.
Should you choose to register with our Website, you may be given the option of receiving email with information that we think you might find useful, including promotions, announcements of new services and products, and newsletters on particular health topics. If you decide, at any later time, that you no longer wish to receive these emails you may unsubscribe from our email list by following the instructions set out in each email communication.
Interactive Services: Our Website may offer various interactive services, such as care management tools, and features that enable consumers or healthcare professionals to submit customized email requests for information about diseases and therapies.
Our interactive services may require you to provide personal information in order to request information from us. We will collect your contact information as well as whatever personal information that you choose to include in your request. In addition, from time to time, we may offer you the opportunity to participate in one of our optional surveys or questionnaires.
We may use the information that you provide, including personal health information, to respond to you and otherwise administer the interactive service you request, to help us better understand how our products are used, or to help us improve the marketing of our products. We may also use the personal information that you provide to create customized offers, information, and services tailored to your interests and preferences.
The information you provide in interactive services may be linked with the personal information that you provided elsewhere on our Website. We may also combine personal information from users to create a summary of aggregate, non-identifiable data that we use for our business purposes, including research to improve our products and analyses that may help us better market our products.
Our Website may have a “Refer-a-Friend” and other similar features that permit you to send email to others. This feature requires you to submit your name and email address, as well as the name and email address of the recipient. We do not use the names or email addresses submitted in these circumstances for any other purpose without the consent of you or the email recipient.
Product Reports: If you use the Website to report a product experience, we may use the information you submit in our reports to Health Canada and other Canadian or international regulatory authorities, and as otherwise required of us by law. We may ask you for specific facts, including patient initials, age, and gender, and the prescribing physician. US federal regulations require us to collect personal information in order to file reports with the US Food and Drug Administration (FDA) regarding the safety of our products, and we are required to report adverse drug events to Health Canada’s Health Products and Food Branch. We also may use the information you submit to contact the prescribing physician to follow up regarding an unexpected event involving the use of our product.
Additional Website Information
Visiting Our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.
We may also use a third party to help us gather and analyze information about the areas that you visit on the Website to evaluate and improve the visitor experience and the convenience of the Website, and to help us evaluate some of the specific information related to your Website visits.
Tracer Tags & Web Beacons: We may use a technology called "tracer tags" or “Web Beacons” which are tiny graphic files embedded in a Website or email that send information from your browser back to the beacon’s originating server. This technology allows us to understand which pages you visit on our Website and the sites you visit before and after ours. They may also let us know if you have opened an email that we sent. These tracer tags are used to help us optimize and tailor our Website and email content.
Disclosure of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.
Service Providers and Affiliates: We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use third party service providers to host our Website, administer certain of its services and features, respond to user enquiries, conduct user research, and manage and analyze website data. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.
Your personal information may be maintained and processed by our affiliates or third party service providers in the US or other jurisdictions, WHERE IT MAY BE SUBJECT TO THE LAWS OF THAT JURISDICTION, INCLUDING LAWS REGARDING THE DISCLOSURE OF PERSONAL INFORMATION TO GOVERNMENT AUTHORITIES. In addition, if you are visiting our Website from a country other than Canada, your communication with us through the Website or any services offered on the Website will necessarily result in the transfer of information across international boundaries. By using this Website or any of our services, you consent to the collection, storage, and processing of your information in Canada and in any country to which we may transfer your information in the course of our business operations.
Sale of Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Amgen, or as part of a reorganization, stock or other sale, or other change in control.
Legal: We and our Canadian, US and other affiliates or service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, as part of the administration of our loss prevention program, or as otherwise required or permitted by law.
Co-Branded Sites and Third Party Links: Our Website may contain links to other sites that we do not own or operate. We may also partner with other companies to provide you with content or services on a joint or "co-branded" basis. At a co-branded site you will see our logo and the logo of the co-branded partner displayed on your screen. Except as provided herein, we will not provide any of your personal information to these third parties without your consent.
Children's Privacy: We do not seek nor will we knowingly collect personal information from anyone under the age of 13. Our website content and services are intended for users over the age of 13. If we learn that an under-13 user has volunteered personal information on our site, or that a provider has volunteered information about a patient who is identified as younger than 13, we will take measures to delete such information from our systems.
Access to Your Personal Information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.
You may request to access, update and correct inaccuracies in your personal information that we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of any individual seeking access to their personal information records.
Security of Personal Information
We have implemented measures designed to protect personal information in our custody and control. We maintain reasonable technical, administrative and physical safeguards, including encryption and firewalls, in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or otherwise can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.
Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or emails).
We have personal information retention processes designed to retain your personal information for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
Contacting our Privacy Officer Please contact Amgen’s Privacy Officer if:
- you wish to access, update, and/or correct inaccuracies in your personal information, or
- you otherwise have a question or complaint about the manner in which we treat your personal information.
Pour la version française de l'avis sur la protection des renseignements personnels, cliquez-ici.
Last updated: October 2015.